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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julie Cassada

January 14, 2026

5  out of  5
rating by Julie Cassada
"New vehicle purchase and changes to current coverage. Always great customer service, friendly and efficient."
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Michelle Jones

January 14, 2026

5  out of  5
rating by Michelle Jones
"Working with Kelly from State Farm and then Ruthie from the claims department made my experience one of ease and comfort. I would highly recommend State Farm because of these two ladies."
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SALON VICHÉ

January 12, 2026

5  out of  5
rating by SALON VICHÉ
"We absolutely love Kelly at State Farm! She takes care of all of our business insurance needs and makes the entire process easy, clear, and stress-free. Anytime we have a question, need to update coverage, or just want reassurance that we’re protected, Kelly is right there with knowledge, patience, and kindness. Running a business comes with enough stress, and having someone you trust handling your insurance makes a huge difference. Kelly truly cares about her clients and goes above and beyond to make sure everything is done right. We’re so grateful to have her on our side and highly recommend her to anyone looking for reliable, honest, and exceptional service."
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Dani Dokey

January 6, 2026

5  out of  5
rating by Dani Dokey
"Always very responsive to any questions I have. Been using them for years for our home and auto and have never had any issues."
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John

December 31, 2025

5  out of  5
rating by John
"This agency is one of the best as they care about their customers with the honesty, the followups and return phone calls. Kelly did an outstanding job keeping track of things for us and making sure we have the correct coverage."
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Jack Peterman

December 30, 2025

5  out of  5
rating by Jack Peterman
"Kelly has been a huge help! She has answered and explained anything we needed especially with us finding the right insurance for our family"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Michelle Campbell

December 29, 2025

5  out of  5
rating by Michelle Campbell
"Kelly has always gone above and beyond for anything we have needed! I would recommend them to anyone!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Phil Goff

December 19, 2025

5  out of  5
rating by Phil Goff
"I have tried other insurance companies. Non were this helpful and pleasant!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Becky Herington

December 18, 2025

5  out of  5
rating by Becky Herington
"Great customer service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tiffany Nolan

December 15, 2025

5  out of  5
rating by Tiffany Nolan
"Have had the same insurance since I have been driving, same office, same great staff and some new ones too."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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David Knaebe

December 11, 2025

5  out of  5
rating by David Knaebe
"My wife and I have been State Farm customers for 36 years through multiple moves in various states. When we moved back to Kalamazoo 16 months ago we found the Breitenbach office for State Farm. Deanna, the office manager has helped us with our insurance needs since being back here. Our needs have changed quite a bit in the past few months and she has never batted an eye. Both she and Kelly have helped us to save money with various programs they offer through multiple policy package discounts. It is so nice to be recognized whenever I call with a question or a policy change. I would highly recommend this State Farm office to anyone looking for honest and friendly service."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Megan Thomas

December 11, 2025

5  out of  5
rating by Megan Thomas
"Always a pleasure chatting with them. They are fast and efficient. Easy to work with!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Bek Slater

December 11, 2025

5  out of  5
rating by Bek Slater
"Have had SF for years and they have always taken care of us!! Thank you guys for being so awesome!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Charles Psyenss (Psyenss)

December 10, 2025

5  out of  5
rating by Charles Psyenss (Psyenss)
"Everyone I've spoken to has been friendly and professional as well as helpful with making sure I have the best deals possible for my needs and a few I hadn't thought of."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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jon colvin

December 9, 2025

5  out of  5
rating by jon colvin
"Great insurance company.Great people that work there , especially deanna"
We responded:
"Thank you for taking the time to submit your review, we appreciate your business."
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amy S

December 9, 2025

5  out of  5
rating by amy S
"State farm has always been there for me. Deanna goes above and beyond. So thankful to have such a caring crew at the office any time I call. I highly recommend Tom Breitenbachs office!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kayla Kling

December 8, 2025

5  out of  5
rating by Kayla Kling
"The whole team at State Farm is fantastic. The customer service and friendly staff are top notch!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lisa Heitman

December 8, 2025

5  out of  5
rating by Lisa Heitman
"They always ensure we are getting the best discounts we are eligible for. Their customer service is outstanding."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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joeduse

December 8, 2025

5  out of  5
rating by joeduse
"I've always liked having a local agent to address my concerns and questions. The representatives are always helpful."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chris Brockman

December 8, 2025

5  out of  5
rating by Chris Brockman
"I’ve insured through Tom’s agency for over 20 years now. I always get instant help with a phone call, with friendly, personalized service. They try to explore all options to keep your premiums down, which is especially helpful with two teenage drivers in the house."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Lisa Rodeheaver

December 8, 2025

5  out of  5
rating by Lisa Rodeheaver
"Great insurance no problems."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Aydin

December 8, 2025

5  out of  5
rating by Aydin
"Staff very helpful and kind"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Will May

December 8, 2025

5  out of  5
rating by Will May
"Was fast and very gracious when I took a minute to get back with them but overall very great services 10 out of 10 will highly recommend"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jennifer Miller

December 6, 2025

5  out of  5
rating by Jennifer Miller
"Friendly staff and reasonable prices. Very easy to work with and communicates important information."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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James Messer

December 5, 2025

5  out of  5
rating by James Messer
"Very good customer service. Every issue I have ever had was taken care of right away. Very professional!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."